Don’t worry, please follow the steps below to eliminate:
①Check if objective is covered by protected cap;
②Short press Power button to confirm whether thermal images are available. If yes, it indicates that shutter is closed. Shutter will be closed when calibrating, it needs to manually open it by pressing Power button again;
③Connect the device to the optional screen component to confirm whether thermal images are available. If yes, it indicates that video format is enabled. You can long press Palette button to call out Settings Menu and switch off video format;
④Reboot the device to check whether the issue can be solved.
If the above measures are useless, please contact our technology personnel.