Lag & Stuck

Device will not be powered off automatically when its surrounding ambient temperature is too high/low. However, it might cause the device damaged, please store or use the device within the specified temperature range.

Note: The optimal working temperature and storage temperature range are mentioned on the specification table in User Manual.

Rate level may vary from different SD cards. It is divided into 5 levels at present, including Class2/4/6/8/10. Class10 is the highest level, whose read and write speed is fastest. Speed of reading and writing data will be affected if using SD card with low rate level, which may cause lagging. It is recommended to use the original SD card, it has already passed the tests before launching, which can meet your daily use.

The methods as below can improve the fluency of the device:

①As the number of photos stored increase, storage space of the device will inevitably decrease. Please back up data termly, clear the unnecessary or duplicate photos to release storage space is effective to improve device fluency.

②Using the original or regular external memory card, or speed of reading and writing data will be affected.

③Keep system to the latest version. System upgrade improves system stability, and solve the compatibility problems on old version.

It needs to take some time for system upgrade. Please wait for 3 to 5 minutes to check whether upgrade process will be automatically finished. If long time no response on the device, forcibly shut down the device by long-pressing Power button or removing battery pack. After that, try to power on the device. If it can be powered on normally, please back up data first, then format SD card, and repeat the steps to system upgrade. If fail to upgrade system, please contact our technology personnel.

Long-press Power button to forcibly shut down the device. After the screen goes black, long-press Power button to power on the device. If there is no any response when trying to forcibly shut down the device, and the battery type of the device is detachable, you can remove the battery pack to shut down the device.

1) Check whether the system version is up to date in Settings>About Device;
2) If third-party SD card installed, please replace it with a regular or standard one. Data reading and written speed might be affected by some inferior SD card, resulting the system reboot automatically;
3) Back up data available on the thermal device, then perform clear data/reset to factory in system settings interface.

If the issue still exists, please feel free to contact us.

The reasons as below may cause the device power off automatically. Please eliminate one by one:
1) Auto Power off is activated. The device will power off automatically when there is no any action on it within the preset time. Go check whether Auto power off is activated in Menu>Settings>Auto power off.
2) The battery power is insufficient. Please charge your device for 20mins for a try;

If the issue still exists, please back up the data first, then perform Factory Reset in Menu>Settings>Factory Reset. If the issue still cannot be solved, please contact us timely.