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Limited by system compatibility, third-party ROM versions are not supported to be installed on our devices. To ensure system stability and normal use of the functions, please download firmware of the corresponding model from official website.

Note: Devices failure caused by installing third-party ROM versions will not within the warranty period.

System version info can be found from system settings interface.

Note: Path may vary from different models.

Data like software, video, technical documents, etc. can be downloaded from Download page of official website.

To ensure system stability and normal use of the function, it is not recommended to downgrade system version. If you meet any faults, please feel free to contact us.

System upgrade is usually used to improve overall stability of system through resolving compatibility problems or faults occupy on old versions. Sometimes new function will come with the new version, which improve users’ experience.

  • Resolving faults occupy on old versions
  • Improving system stability & compatibility
  • Optimizing images effect.
  • New functions added.

Most of our devices support to be upgraded by installing firmware package, detailed steps are as below:

①Visit official website, click “Service & Support” available in navigation bar;

②Enter device model in search box (Device model can be found from package or appearance of the device);

③Download Firmware and Guidance document, follow the steps on it.

Some models cannot be upgraded through installing firmware package, please consult engineers for more details.

Keep your hands and device stable during shooting process. Most of our devices have bracket screw hole design, support to be fixed via tripod mount.

Don’t worry, here are some methods that may help you:

①If the device has not been used for a long time, please wait for 15 to 20 minutes after it is on to ensure the normal use of the device.

②If the object releases heat in a relative fixed position for a long while, heat in its position might still be remained after the objects gone, and ghosting will be seen through infrared thermal imagers. Please be noted that it is a normal phenomenon. You can verify it through changing another time or scene to take photos.

③Reboot the device to check whether ghosting issues can be optimized or not.

④Upgrade system version to the latest.

⑤Calibrating the device manually. Calibration method may vary from different models, please contact our technology personnel for more details.

Calibrating character will appear on device screen when environment factors (such as Emissivity, Focus distance, etc.) changes during shooting process. Its function is to improve measurement accuracy and reduce measurement errors by calibrating camera parameters automatically.

Device will not be powered off automatically when its surrounding ambient temperature is too high/low. However, it might cause the device damaged, please store or use the device within the specified temperature range.

Rate level may vary from different SD cards. It is divided into 5 levels at present, including Class2/4/6/8/10. Class10 is the highest level, whose read and write speed is fastest. Speed of reading and writing data will be affected if using SD card with low rate level, which may cause lagging. It is recommended to use the original SD card, it has already passed the tests before launching, which can meet your daily use.

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